Managers in health care have a legal and moral obligation to ensure high standards of quality and patient safety. As a healthcare leader, you are in a prime position to mandate policy, systems, and procedures, and to influence organizational climates. Health care managers possess an essential role in the quality of care and patient safety. Indeed, these are among the highest priorities for health care managers.
You are the Director of Quality at Trident International Hospital. You have been tasked to create a presentation to present to a group of healthcare managers at an annual training event. Based on the background readings and additional research, in an 8- to 10-slide PowerPoint (PPT) presentation, provide the following:
- Define quality in relation to internal and external consumers.
- Explain the role of healthcare leaders in regard to quality and patient safety.
- Identify 2 or 3 managerial influences on quality (e.g., driving improvement culture, goal setting, providing feedback on corrective actions for adverse events, etc.)
- Compare and contrast CQI (TQM) and Six Sigma (Lean) approaches to quality improvement. Provide a real-world example in a health care organization of where you believe one would be preferable to another.
Speaker’s notes are required for each slide. Much of the information presented on the slides should be concise and explained in detail through your speaker notes.
Be sure that you do not cut and paste material into your slides, but use proper quotations where needed, and also citations for all reference materials.
Conduct additional research to gather sufficient information to support the design of your PPT.
- Limit your total PPT to a maximum of 10 slides, not including your title and reference slides.
Expert Solution Preview
Introduction: As the Director of Quality at Trident International Hospital, it is important to understand the fundamental concepts of quality and patient safety in healthcare management. In this presentation, we will define quality in relation to internal and external consumers, explore the role of healthcare leaders in ensuring quality and patient safety, identify managerial influences on quality, and compare and contrast two popular approaches to quality improvement in healthcare management.
1. Define quality in relation to internal and external consumers:
Quality in healthcare refers to the degree of excellence in clinical care delivery, customer service, and patient outcomes. Internal consumers refer to healthcare providers, staff, and other organizational members who are responsible for delivering care services, while external consumers are patients and their families who receive care services. Quality in healthcare management is achieved through continuous improvement, elimination of waste and inefficiency, and standardization of processes to improve patient outcomes.
2. Explain the role of healthcare leaders in regard to quality and patient safety:
Healthcare leaders have a critical role to play in ensuring quality and patient safety. They are responsible for developing policies, systems, and procedures that promote quality, acting as change agents to drive improvement culture, providing resources, training, and feedback on corrective actions for adverse events, and establishing performance metrics to measure progress towards organizational goals. Additionally, healthcare leaders need to create an environment that fosters collaboration, innovation, and continuous learning to improve quality and patient safety.
3. Identify 2 or 3 managerial influences on quality:
There are several managerial influences on quality, including:
– Driving improvement culture: Healthcare managers need to promote a culture of continuous improvement, where staff are empowered to identify opportunities for improvement and collaborate to develop solutions.
– Goal setting: Healthcare managers need to set clear goals and objectives that are aligned with organizational priorities, and establish performance metrics to measure progress towards these goals.
– Providing feedback on corrective actions for adverse events: Healthcare managers need to provide timely feedback on corrective actions following incidents or adverse events, and use this feedback to develop and implement system-level improvements.
4. Compare and contrast CQI (TQM) and Six Sigma (Lean) approaches to quality improvement. Provide a real-world example in a health care organization of where you believe one would be preferable to another:
Continuous Quality Improvement (CQI) and Six Sigma are popular approaches to quality improvement in healthcare management. CQI focuses on incremental progress through small, continuous changes, using tools such as Plan-Do-Study-Act (PDSA) cycles and root cause analysis. Six Sigma focuses on reducing variation in processes and achieving near-perfect performance, using a rigorous data-driven methodology called DMAIC (Define-Measure-Analyze-Improve-Control).
In healthcare, CQI may be preferable in situations where there is high complexity, variability, and uncertainty in patient care processes, such as emergency departments or critical care units. For example, using CQI, a hospital may identify patient flow issues in the emergency department and implement small process improvements to reduce wait times and improve patient satisfaction.
On the other hand, Six Sigma may be preferable in situations where there is high volume, low variability, and predictable outcomes, such as laboratory testing or medication administration. For example, using Six Sigma, a hospital may identify medication errors in the pharmacy and implement systematic improvements to reduce errors and improve patient safety.
Conclusion: Healthcare management plays a critical role in ensuring quality and patient safety. By defining quality in relation to internal and external consumers, exploring the role of healthcare leaders, identifying managerial influences, and comparing and contrasting different approaches to quality improvement, we can create a culture of continuous improvement and excellence in care delivery.
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